Customer Fleet Care Officer - m/f - permanent contract - full-time

Main responsibilities

• Monitoring the collection and return of vehicles in the presence of members and customers
• Providing members and customers with all necessary information regarding the vehicles
• Understanding and explaining the terms and conditions of the rental agreements
• Ensuring that vehicles comply with legal requirements (insurance, MOT, etc.)
• Planning and supervising maintenance work: inspections, repairs and technical checks
• Adapting vehicles to seasonal conditions (tyres, equipment, etc.)
• Ensuring the safe use of vehicles (checking tyres, fluid levels, etc.)
• Monitoring and ensuring the good general condition of the fleet
• Organising the handover and return of vehicles to members and customers
• Carrying out interior and exterior cleaning and preparing rental vehicles

Required profile

• Ability to work independently whilst enjoying teamwork
• Strong sense of service and customer focus
• Excellent listening and communication skills
• Basic knowledge of mechanics (a DAP in mechanics is an advantage)
• Class B driving licence required
• Fluency in Luxembourgish, French and German (any additional languages are an advantage)
• Well-groomed appearance and professional demeanour
• Personal qualities: friendliness, punctuality, attention to detail, flexibility and team spirit