A mobility consultant ACL - Consulting, Mobility and Travel - H/F - CDI - Full-time

Your main responsibilities and tasks are as follows:

• Ensuring physical and telephone reception and following up on incoming mail (including email)
• Managing the process of collecting membership fees (announcing collections, setting up changes, initiating reminders, coding payment information, deactivating members) via the CRM tool
• Keeping the membership file up to date
• Provide advice on all our products and services in the areas of mobility, prevention and assistance, and deliver mobility services by effectively guiding the member through their ACL experience
• Propose new offers tailored to the needs and situation of each user: promotions, new products or services, development of product ranges, etc.
• Take on other, more administrative tasks (e.g. loyalty cards…)

Your professional and social skills:

• A-levels or equivalent training, initial successful experience is an advantage
• Fluency in Luxembourgish, French and German, as well as English
• Good knowledge of Microsoft Office tools
• Excellent communication skills and empathy
• Strong customer orientation and active listening
• Good organisational skills and structuring of ideas/tasks
• An interest in mobility and/or travel
• Very good team spirit, curiosity, flexibility and dynamism

We offer:

• Working hours 8am to 6pm
• A varied and evolving job in a dynamic team in a future-oriented company
• An attractive salary package based on your skills and performance
• Extra-legal benefits
• Internal development opportunities