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Pandemic: precautions and continuity of our services

Published on 16.11.2020

The ACL takes all necessary measures to further assist you safely.

Since the appearance of COVID-19 in the Grand Duchy of Luxembourg, the ACL is taking measures in order to guarantee, as far as possible, the continuity of its activities.

The quality of our service as well as the health of our employees remains at the heart of our commitment and we do our utmost to ensure an optimum service to our members and clients, in compliance with hygiene rules.
These rules are constantly re-evaluated according to the evolution of the situation and the instructions promulgated by the Ministry of Health.


All our services continue to be guaranteed

Assistance Center and Roadside Assistance: service provided 24/7 (+352 450045-26000)
Membership service: service provided Mo-Fr 8 am - 6 pm (+352 450045-1)

ACL Clubmobil: Mon-Fri 9 am - 5 pm; Saturday closed (+352 450045-6100)
ACL Diagnotic Center: (+352 450045-6007)
ACL Assistance Home: 24/7 (+352 450045-2600)

and of course 24/7 the ACL App and eCall mobile.

We closely monitor the evolution of the health situation and update the information on our site in real time.

Useful links

Coronavirus : what travelers from Luxembourg need to know
Traffic conditions and restrictions within Europe (pdf file in French or German only)
History of ACL continuity of service to members in times of crisis
Ministry of Health information


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